Lumya Travel Agency (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

1. Information We Collect

When you fill out our contact or booking form, we collect the following personal data:

  • Name and Last Name
  • Email Address
  • Country Code & Telephone Number
  • Nationality
  • Dietary Restrictions
  • Comments or Additional Information You Provide

We collect this data to provide personalized travel services, respond to inquiries, and enhance your experience.

2. How We Use Your Data

We use the collected information for the following purposes:

  • To process your travel inquiries and bookings.
  • To communicate important updates and relevant information regarding your trip.
  • To provide customer support and respond to your requests.
  • To personalize your experience and accommodate dietary or travel preferences.
  • To send marketing communications, only with your explicit consent.
  • To comply with legal obligations and ensure security.

3. Legal Basis for Processing

For individuals in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contractual Necessity: When required to provide our travel services.
  • Legitimate Interest: To improve our services and offer personalized experiences.
  • Consent: When you opt-in for marketing communications.
  • Legal Obligation: When required by applicable laws.

For California residents, we comply with the California Consumer Privacy Act (CCPA), granting you rights regarding your personal data (see Section 6 below).

4. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

  • Trusted travel partners (hotels, local guides, airlines) to arrange your trip.
  • Payment processors for booking transactions.
  • Legal authorities if required by law.

All third parties must adhere to strict confidentiality agreements and comply with data protection regulations.

5. Data Security & Retention

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Your personal data is retained only as long as necessary to fulfill our services or comply with legal obligations.

6. Your Rights

Depending on your location, you have the right to:

  • Access, modify, or delete your personal data.
  • Withdraw consent for marketing communications at any time.
  • Request a copy of the data we hold about you.
  • Restrict or object to data processing.
  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, contact us at contact@lumya-concept.com

7. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences in your browser settings.

8. International Data Transfers

As a French travel agency serving international clients, we may transfer personal data to partners outside the EU. These transfers comply with GDPR safeguards, ensuring adequate protection.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.

10. Contact Us

For questions regarding this Privacy Policy or to exercise your rights, please contact us at: Lumya Travel Agency
Email: contact@lumya-concept.com
Address: 106 chemin de la billote, 26130 Solerieux, France

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.